Terms & Conditions

Last Updated: 16 March 2026

SECTION A: WEBSITE TERMS OF USE

1. Digital Intellectual Property All content on this website—including the Stay In George brand identity, logos, custom web development, professional photography, and written copy—is the property of Phillona Projects (Pty) Ltd and our developer, Janno Erasmus. Unauthorized reproduction, “scraping,” or use of these assets for commercial purposes is strictly prohibited.

2. Website Accuracy & Liability We strive for 100% accuracy in our digital pricing and availability. However, we reserve the right to correct any technical errors or omissions (E&OE). We are not liable for website downtime or temporary technical glitches that may affect the booking process.


SECTION B: GUEST TERMS & CONDITIONS (THE STAY)

3. Cancellation Policy Our cancellation policy is strictly enforced to manage our high-demand units:

  • 7 days or less before arrival: Forfeit 100% of the booking total.

  • 14 days before arrival: Forfeit 100% of the deposit.

  • 21 days before arrival: Forfeit 50% of the deposit.

Refunds: We reserve the right to withhold credit card transaction fees in the case of any cancellation where funds are reversed.

4. General Conduct & Noise

  • Quiet Hours: Please respect the stated quiet hours from 22:00 to 07:00.
  • Peaceful Environment: This property is located in a high-end residential estate. Shouting, rowdy behavior, or loud music is strictly prohibited at all times. Please respect our neighbors’ right to a peaceful environment.
  • Alcohol: Alcohol abuse or disruptive behavior will not be tolerated and may lead to immediate eviction.

5. Occupancy & Visitors

  • Registered Guests Only: Only the guests listed on the original booking may occupy the unit.
  • No Parties/Events: No social gatherings or events are permitted.
  • Visitor Policy: Outside visitors are generally not permitted. Should you wish to have a guest visit, prior written approval must be obtained from the host. If approved, all visitors must depart the estate by 22:00.

6. Smoking & Pets

  • Non-Smoking: This is a strictly non-smoking property. Smoking is not permitted anywhere inside the building.
  • No Pets: We maintain a pet-free environment. No animals of any kind are permitted on the premises.

7. Estate Rules & Security

  • HOA Compliance: All guests agree to abide by the 1 On York Homeowners Association (HOA) rules.
  • Fines: Any fines issued by Estate Security or the HOA for noise disturbances, speeding, or improper parking will be for the guest’s account and billed accordingly.
  • Lost Keys/Access Tags: A replacement fee of R300 applies for any lost keys or RFID access tags.

8. Facilities & Safety

  • Swimming Pool: The pool is for the exclusive use of guests staying in Unit 59. Visitors are not permitted to use the pool.
  • Children: Children under the age of 15 must be supervised by an adult at all times when using the pool area.
  • Indemnity: Guests use the swimming pool, estate, and property facilities at their own risk. The owners and 1 On York Estate are not liable for any injury, loss, or damage to person or property.

9. Arrival & Departure

  • Check-in: From 15:00.
  • Check-out: By 10:00.
  • Flexibility: Early arrivals or late departures may be requested in advance. While we strive to accommodate these, they are strictly subject to availability. Unauthorized late check-outs may incur a fee of R200 per hour.

10. Cancellations & Medical Flexibility

  • Refunds: We reserve the right to withhold credit card transaction fees in the case of any cancellation where funds are reversed.
  • Medical Compassion: We understand that some guests visit for medical reasons. In the event of documented medical emergencies or surgery date changes, we will make every effort to move your booking dates free of charge, subject to availability.

11. Right of Admission

  • We reserve the right of admission at all times. Failure to comply with the house rules or Estate security protocols may result in immediate termination of your stay without a refund for remaining nights.